Privacy Policy

Last updated: April 4, 2026

1. Introduction

ZenGuard Escapes, operated by ZenGuard Pvt Ltd (“we”, “our”, “us”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website zenguardescapes.com or use our services.

2. Information We Collect

a) Information You Provide

  • Full name, email address, phone number when making a booking or contacting us.
  • Booking details including check-in/check-out dates, number of guests, and special requests.
  • Payment information processed securely through Razorpay (we do not store card/bank details).
  • Reviews, feedback, and correspondence you submit to us.
  • Government ID details provided at check-in (for legal compliance).

b) Information Collected Automatically

  • Device information: browser type, operating system, screen resolution.
  • Usage data: pages visited, time spent, referral source.
  • IP address and approximate geographic location.
  • Cookies and similar tracking technologies (see Section 7).

3. How We Use Your Information

  • To process and manage your bookings and payments.
  • To communicate booking confirmations, invoices, check-in details, and review requests.
  • To provide customer support and respond to inquiries.
  • To send promotional offers, newsletters, and updates (with your consent; you can opt out at any time).
  • To improve our website, services, and user experience.
  • To comply with legal obligations and resolve disputes.
  • To detect and prevent fraud or abuse.

4. Information Sharing & Disclosure

We do not sell your personal information. We may share your data with:

  • Payment processor (Razorpay): to process your transactions securely.
  • Property caretakers/staff: limited booking details necessary for your stay (name, dates, guest count).
  • Email service providers: to deliver transactional and marketing emails.
  • Analytics providers (Google Analytics): to understand website usage patterns (anonymized data).
  • Legal authorities: when required by law, court order, or to protect our rights.

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

  • SSL/TLS encryption for all data transmitted between your browser and our servers.
  • Secure payment processing via Razorpay's PCI-DSS compliant infrastructure.
  • Access controls limiting employee access to personal data on a need-to-know basis.
  • Regular security audits and updates.

While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

  • Booking and payment records are retained for a minimum of 8 years for tax and legal compliance.
  • Guest contact information is retained until you request deletion.
  • Analytics data is retained in anonymized form indefinitely.
  • You can request deletion of your personal data by emailing us (see Section 10).

7. Cookies & Tracking

We use cookies and similar technologies to:

  • Remember your preferences and session state.
  • Analyze website traffic and performance (Google Analytics).
  • Improve our marketing and user experience.

You can control cookies through your browser settings. Disabling cookies may affect certain features of our website.

8. Third-Party Links

Our website may contain links to third-party sites (social media, map services, etc.). We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.

9. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your personal data (subject to legal retention requirements).
  • Opt out of marketing communications at any time.
  • Withdraw consent for data processing where consent was the basis.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the “Last updated” date at the top. We encourage you to review this page periodically.

11. Contact Us

For privacy-related inquiries or requests, contact us:

  • Email: management@zenguardhq.com
  • Phone: +91 7980645580
  • Address: Village Jibhi, Tirthan Valley, Banjar, Kullu, Himachal Pradesh 175123